Meet the Team
Scott Kern, Sales Technician
For 20 years, Scott has established top-quality customer service as the foundation of his career. As a member of the Robin Aire family for 18 years and counting, Scott has taken on roles in installation, field service, and most recently in sales. He knows the heating and cooling industry inside and out, and understands just how to deliver on the wants and needs of our customers. Whether new or returning, Scott treats every customer with the care and compassion synonymous with the Robin Aire brand, and will continue to foster that outlook as a leader in the company.
Mike Greulich, Sales Technician
Mike’s interest in the heating and cooling industry was developed at a young age and nurtured by way of his own family’s business. That interest would take him across the country and back again, honing his skills as a technician in commercial and residential HVAC, before settling in as a member of the Robin Aire team in 2005. Since then, he has focused his talents on various branches of the industry, currently thriving in sales. Mike operates with the highest level of customer service in mind and strives to ensure every customer has a positive experience, tailor-made just for them.
Jason Mosella, Sales Technician
Jason has over 20 years of experience as a home comfort advisor. Having consulted on everything from windows, to generators, to heating and cooling units and accessories, Jason understands all of the parts that make a house into a home. He has undergone training sponsored by industry leaders, and has been the recipient of coveted industry awards for his strides in customer comfort and satisfaction. Jason treats every customer like family and arrives with options fit to each family’s comfort needs.
Alana Shifflet, Installation Coordinator
Alana joined the Robin Aire team in February of 2017. She was new to the heating and cooling industry, but her professional background aided her success with Robin Aire. Alana has always been in a position of service whether as a teacher, a banker, or as a coordinator. She considers her greatest talent is her ability to be of service to others.
Alana aims to give customers a positive experience from pre-installation through project completion by offering open communication, timely responses, and attention to details. She prides herself on being our customers’ “go-to” person for honest answers as well as efficient and friendly service from the start to the finish of the installation process.
Alana considers her greatest achievement to be her family.
Donnie Gates, Sales Coordinator
Donnie has been in the HVAC industry for 3 years. For over 10 years, his primary competency has been building long-term brand equity between customers and service companies.
Through hard work and a willingness to learn, Donnie’s career path has taken him from Customer Service Representative to Lead Dispatcher. In 2017, Robin Aire promoted Donnie to the position of Customer Service Supervisor with a duel role as Sales Coordinator.
From Donnie: “I truly found my home within Robin Aire Heating and Cooling. As a company that has been in business over 30 years, I recognize their commitment to a high level of service and because they go about their business with integrity. The integrity starts from the top down and employees are empowered to do what is both honest and equitable for our customers. It doesn’t hurt that I get to work with some great people who aren’t afraid to laugh and enjoy life with a positive outlook that I share!”
See what our customers are saying about us:
We absolutely recommend Robin Aire to anyone replacing their furnace or AC. Scott was wonderful, explained everything which another company came in prior and told us everything was fine and our unit was going to last us another 10 years when closely observing some problems we were having with the unit, it was actually toast and we have an eight-month-old in the house who can’t use blankets in this single-digit weather. Our new furnace and AC is amazing even though we haven’t been able to use the AC yet I’m sure it is going to save us on our utility bill. Everyone was professional, friendly, efficient. We can definitely tell a difference in the quality of air in our house; they even put a new thermostat in two rooms. I would definitely use them again in the future and the pricing was great too!!! Seriously guys thank you so much for all your hard work and keeping my family warm.
Blaise Dubs on Google, 2/18/2018
We choose Robin Aire to install our new furnace and air conditioner. They were a little more money than the other quotes we received, but we were also able to have our ducts cleaned at the same time, they were desperately needed after 30 years of collection in our vents. We scheduled a date to do the install, but our old furnace would not stay running. One call to Robin Aire, and they were able to rearrange the schedule and do the install five days earlier. We were very pleased with the work that was done, installers were very professional and experienced with the work that was done. Robin Aire handled everything from pulling the permit, using runners to protect our floors and keep everything clean, removed all old equipment, training of new equipment, contacting utility companies, and submitting all the rebates in our behalf. Thank you for the GREAT JOB, it was well worth that little extra money!
JoAnn Shurmur on Google, 1/11/2018
We just had a new furnace and central air installed. Everyone was very professional and very nice, from Scott who helped us choose the right equipment to the installers Phil, Mike P, Antwan and Austin. The price was very affordable, especially with all the guarantees that come with it. I will always use Robin Aire for everything I can in the future and will always recommend them.
Lori Nelson on Google, 1/11/2018
I just signed the docs to go with Robin Aire. I’m doing an entire house upgrade (AC/Furnace/Air Filter). I interviewed and brought in a lot of HVAC companies. Most were snake oil salesman. Wanted me to bite off on more than I needed. Mike from Robin Aire came out and knew what he was talking about. Very knowledgeable and educated me on the different solutions. I spent a little more money, but I’m getting top notch service from this company. I would recommend Robin Aire to anyone that needs heating and cooling service. The others out there just don’t know what they are talking about.
UPDATE POST WORK:
Had 2 AC, 2 Furnaces, 2 Air Cleaners & moved a large 75 gallon water tank on Monday Oct 30th. Had 2 crews come in at 8am sharp. Right off the bat, these guys knew what they were doing and were professional all the way. Eric, Phil, Steve, Mike D., Greg and others were there for over 13 hours. Like I mentioned above, I interviewed a lot of HVAC companies and I was very impressed with Robin Aire’s personnel. So when the crew came, they split up their work and didn’t waste anytime whatsoever. They have experts in every part of the project from a top notch Electrician in Greg, experts like Phil and Steve handled the furnace area all day and night. Eric and Mike did a lot of the work outside with the AC and had to come up with a game plan to put in the PVC pipes for the high efficiency furnaces. The work was clean and they buttoned everything up by 9pm. There were drop cloths all over the place in our house. They cleaned up everything as if they weren’t here. Never left any hint of a mess at all.
If you’re looking for a large or small project, look no further and go with Robin Aire. I usually don’t write reviews because I haven’t come across a company that impressed like these guys! I felt compelled to go out and give them a nice shout out for their hard work and friendly attitude. Thanks again!
Erich Tavadia on Google, 11/1/2017
I used Robin Aire several times this year after a recommendation from a neighbor, and have been extremely happy. First, they rerouted our ducting system upstairs and added cold air returns to make it more efficient. They also noticed my bathroom fans were not vented to the outside and were just laying in the attic. Next, they added new ducts and fans for a master bathroom over the garage. Finally, they added a mini-spilt (heater/air conditioner) in our garage. Eric and Antoine are amazing. They are not your typical worker who comes into your house. They had to work in the rain but, made sure they covered their feet when they came inside. They answered all my questions, and programmed the heater so I don’t even have to touch it. They also cleaned up all their mess. Eric and Antoine need raises! I feel I could trust them in my home even if I wasn’t there. So friendly and knowledgeable. I would definitely use Robin Aire again! They have been the best service company I have ever used.
Vicki Jo Ryherd Cecchini on Facebook, 11/16/2017