Assistant Install Coordinator

Summary:

The purpose of the Assistant Install Coordinator is to act as a liaison between Robin Aire customers and internal partners for the installation of new HVAC equipment. They will schedule installations, prepare installation paperwork, and coordinate inspections with relevant municipalities. This position is meant to support and assist the lead Install Coordinator at Robin Aire, with a starting date after January 1, 2023.

Responsibilities & Duties:

  • Handle all logistics associated with the installation process including but not limited to: scheduling, ordering equipment and accessories, and problem-solving any issues that may arise in the installation process
  • Responsible for front line communication with prospects and customers who have concerns or questions regarding new or replacement systems for installation to deliver the five-star customer service that Robin Aire is known for
  • Facilitate communication between customers, sales representatives, installers, fabricators, and warehouse manager to ensure that all parties are well-informed of any issues/concerns that would impact a successful installation
  • Coordinate with municipalities to obtain required permits, schedule inspections of completed installations and follow up on with customers upon receipt of inspection results
  • Process manufacturer and utility company rebates for installed equipment and ensure rebates are received in a timely manner
  • Process manufacturer warranties in accordance with established guidelines

Required Skills, Knowledge, and Abilities:

  • Education: High School diploma or equivalent
  • Basic knowledge of purchasing, accounts payable, billing, and sales functions
  • Excellent oral, written, and interpersonal communication skills, with the ability to build strong, collaborative relationships with all internal business partners
  • Excellent computer skills that include but are not limited to Customer Relationship Management (CRM) software, Microsoft Office programs, and Outlook
  • Exemplary organizational skills, effective time management skills, and the ability to manage multiple tasks for planning and coordinating installation, sales, and administrative tasks
  • Dedicated to exceptional customer service
  • Willing to work overtime when necessary to meet specific organizational requirements

Benefits & What We Offer:

  • Health, Dental, and Vision Insurance, with HSA and FSA options
  • 401k with 4% company match after 6 months of employment
  • Company paid Short-term Disability, Long-term Disability, and Life Insurance
  • Paid vacation days and holidays
  • Employee discount and employee assistance program
  • Work in a fun, accepting atmosphere

Job Type: Full-time

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